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Practice Policies


Patient Rights And Responsibilities

You have a right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible within the resources available. In order to assist us in this we require that you take full responsibility for ensuring that you use the service appropriately. For example, it is your responsibility to ensure that you keep medical appointments and follow the medical advice given.

Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. The practice also has the right to remove that patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the removal.


Confidentiality

Confidentiality

Confidential patient data will be shared within the practice health care team and with other health care professionals to whom you are referred for care. Your data may be used by those clinical teams providing your care for the essential purpose of clinical audit.

Confidential patient data may also be required for the broader purposes of public health and audit, research, the provision of health care services, teaching and training. Data disclosed will be kept to the minimum required to serve the purpose and if possible will be made anonymous before disclosure.

Confidential and identifiable patient information will not be disclosed otherwise without explicit consent, except in one or more of the following cases:

  • it is a matter of life and death or poses serious harm to you or to another individual
  • it is overwhelmingly in the public interest to do so
  • there is a legal obligation to do so.

In all of these circumstances the minimum identifiable information that is essential to serve the purpose may be revealed to someone with a legal entitlement to access the data for that purpose.

All individuals with access to your data have a professional and/or contractual duty of confidentiality.

If you are concerned about any of the ways in which your confidential data is used, further information is available from the practice manager. You are entitled to register an objection, which will be respected if this is possible.

Some records are kept on computer under a system which makes us aware should you be due routine check-ups or immunisations. The computer system is essential for giving us instant performance feedback and to subsequently allow us to adapt our services accordingly. Under the Data Protection Act you are entitled to a copy of the information held on computer about you, at a nominal charge.


Home Visits

Patients who are too ill or physically incapable of travelling to the surgery may request a home visit. Decisions as to whether or not a home visit is warranted rest with the GPs.

 

Please telephone as early as possible to requests visits. The majority of requests should therefore be received in the morning. We cannot guarantee which GP will attend.   

 

If requests are received after 1pm and the visit cannot wait until the next day, the request will be passed immediately to the registered GP or the duty doctor if the registered GP is absent.

Requests for URGENT or IMMEDIATE visits will be referred immediately to your registered GP. If your registered GP is not working that day then the visit will be passed to the duty doctor for his/her advice.

 

If you are experiencing CHEST PAIN please to dial 999 immediately rather than wait for a home visit.


Comments & Suggestions

This practice follows the NHS complaints procedure when dealing with complaints. A copy of our practice complaints procedure is available at reception.

You may also comment on our service direct to the practice manager, who will follow up concerns appropriately and confidentially if required. Alternatively, you may approach any of the partners.


Violent Patients

The NHS operates a Zero Tolerance Policy with regard to violence and abuse which includes actual or threatened physical violence or verbal abuse which leads to fear for a person's safety. The practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. In this situation we are obliged to notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and circumstances leading to it. NHS England is then responsible for providing further medical care for such patients.



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