Suggestions / comments

We welcome your comments on things we are doing well within the practice and also welcome your suggestions on things we can improve. If you would like to make a suggestion or provide us with any feedback by emailing thehallpractice.pm@nhs.net.

Compliments

If you are happy with the care you have received, or a service provided by any of our staff, please let us know by emailing thehallpractice.pm@nhs.net.

Your feedback is extremely important to us as it helps us to see what we are doing well at and areas for improvement. You do not need to give your name or contact details if you do not wish to.

Complaints

We take complaints very seriously and welcome constructive feedback. We have a dedicated staff member investigating all patient complaints.

Formal investigations can take time and involve speaking to multiple staff members, listening to phone call recordings and reviewing consultation notes. For this reason we encourage patients to consider whether they can speak informally to a member of staff at the point your issue(s) occurs to help find a quick solution. Our Lead receptionists are extremely knowledgeable of the practice and will be able to help resolve any minor issues or miscommunications very promptly and will feedback wider concerns to the management team to review.

However if you feel your issue cannot be resolved informally and requires wider investigation then please either complete a formal complaints form (see below) or write a letter/email detailing your complaint and send to thehallpractice.pm@nhs.net.

We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you are helping us to make changes that will ensure we can offer the best possible care.