Patient Information

General Practice Explained

The guide, complied by The Royal College of General Practitioners, provides helpful information on all aspects of using GP services:

from finding and choosing a practice and how to get the most out of a GP consultation to accessing health records and understanding patients’ rights and responsibilities. 

Please follow this link to access a copy of the leaflet:

www.nhs.uk/choiceintheNHS/Yourchoices/GPchoice/Documents/rcgp_iyp_full_booklet_web_version.pdf

Car Parking Information

From 14th October 2019, Buckinghamshire Hospitals Trust have introduced 'pay and display' parking charges at the Chalfont & Gerrards Cross Hospital site. Until this point many of our staff  have parked at the the hospital to allow maximum parking availability for our patients directly at the surgery. Unfortunately the introduction of these charges will make it unviable for our staff to continue to park there as they have to park all day. This will unfortunately mean that there will be less available car parking slots in the car park outside the surgery.  If possible please consider alternative parking arrangements to prevent our car park becoming congested.

Individuals with Blue Disabled Parking Badges or children under 5 years will still be able to park in the Disabled / Parent and Child Bays at the front of Calcot Medical Centre.

We apologise for the inconvenience this may cause, and appreciate your understanding and cooperation in managing a situation over which we have had no control.

Disabled Access

Our practice offers the following facilities:

  • Step free access: All of the rooms that patients require access to are on the ground floor of the practice.
  • Wheelchair access: The practice is wheelchair accessible; fitted with automatic double-doors for ease of access. We have a wheelchair that can be used by patients whilst visiting the practice. If you telephone us in advance, we can arrange for a member of staff to meet you in the car park with our wheelchair and help you throughout your visit.
  • Disabled WC: We have a disabled toilet for the use of patients.
  • Disabled parking: We also have disabled spaces in our car park directly in front of the entrance .
  • Induction loop: We have a portable hearing loop that can be taken into any clinical room or used at reception. Please ask the receptionist.
  • Large text or alternative font: We are happy to provide any letters or our own patient leaflets in large text or alternative fonts, on request. Please ask the receptionist for further details.
  • Communication support services for deaf people:  We can access these through an external company. Please let your doctors secretary know if you require this support.

Important Information

Practice Charter

This leaflet details your rights and responsibilities as a patient and our practice charter. 

Practice Charter Leaflet.pdf

Making a Complaint

Duty of Candour leaflet

 

The duty of candour:

The legal duty to be open and honest when things go wrong: what it means for patients and their families.

 

Expert, independent advice from Action Against Medical Accidents, the charity for patient safety and justice.

 

Click here to download the leaflet.

Non-Emergency Patient Transport Services

Making a booking in Thames Valley - click here

Patients should call Patient Transport Services on the number below to book their journey to a routine outpatient appointment.   After your first journey you can use the NEPTS Patient Zone  online to book subsequent journeys, manage your bookings and check your journey status.

The Thames Valley Contact Centres are available on the following numbers:

  • Patient Booking Line 0300 100 0024 available 07:00-19:00
  • PTS Cancellation Line 0300 790 0143 available 24/7 365 days a year

Downloads:

You can access NEPTS Patient Zone here.

If you do not wish to use patient transport services, other options include:

  • Dial-a-Ride - 01494 766123
  • Driving Miss Daisy - 0333 014 6211

The Hall Practice Safeguarding Statement

At The Hall Practice, the health, safety and well-being of every patient is our top priority and we expect all staff to share this commitment to safeguarding our patients. 

We listen to our patients, relatives and carers and take seriously what they tell us. All practice staff are trained in Child and Adult Safeguarding, and are made aware of who they should talk to if they have any concerns. Staff are trained to look out for signs of and risk of harm or neglect, and are required to report these to the Practice Safeguarding Lead or directly to the local safeguarding team where appropriate. 

The procedures which we follow have been laid down by the Buckinghamshire Area Safeguarding Team and the practice has adopted policies in line with this for the safety of all. On rare occasions our concern about a vulnerable child or adult may mean that we have to consult other agencies. We will ensure that all concerns are discussed with parent/carers of a child or the adult patient first, before any referrals are made, unless we believe that such a move may be contrary to an individual’s welfare. 

The Practice Safeguarding Lead is Dr Katherine Yeomans. The Deputy Practice Safeguarding Lead is Dr Nicola Turner.   

If you are concerned about the safety of a child or an adult, or are concerned about the actions of a person working with children and vulnerable adults, you can email the practice on thehallpractice.frontdesk@nhs.net or you can contact the relevant safeguarding team as listed below. 

Buckinghamshire Safeguarding Children Partnership

www.bucksscp.org.uk/concerned-about-child/ 

Buckinghamshire Safeguarding Adults Board

www.buckspartnership.co.uk/safeguarding-adults-board/information-for-the-public/how-to-report-abuse/