TO CONTACT THE HALL PRACTICE
If for any reason you are unable to contact us using our online service, please call 01753 989800 during working hours, and one of our administrative team will be able to assist you with your query.
If you are experiencing domestic abuse you can seek support by ringing the national domestic abuse helpline on 0808 2000 247 or, if an emergency, please dial 999.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform a member of the GP secretarial team if you are unable to attend your appointment; this will allow that appointment to be offered to another patient.
If your appointment is within the next 24 hours, please call 01753989800 to cancel your appointment as soon as you know you no longer need it. If your appointment is in more than 24 hours then please either cancel via our Patient Care Portal or by calling us on 01753 989800.
If you fail to notify the Practice that you are unable to attend, you will be sent a text message or a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
Patients who are housebound may request a home visit. Decisions as to whether or not a home visit is warranted rest with the GPs and patients are likely to be assessed at home by our experienced Paramedic.
Please request online or telephone before 10am if at all possible to requests visits. The majority of requests should, therefore, be received in the morning. Visit requests received after 2pm will be dealt with by a phone call in the first instance.
Requests for urgent or immediate visits will be discussed immediately with the duty GP.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of a medical emergency that requires immediate attention.
If you require an interpreter to be with you when you speak to or see your Doctor, please notify us by email or tell the receptionist and she will arrange this for you.
The Hall Practice Improved Access Service
Local GPs are working together to offer patients better access to appointments in General Practice in Buckinghamshire, known as the ‘Improved Access’ Service. This means that you can now book an appointment in a practice local to you:
- Up until 8pm from Monday to Friday
- From 9am until 1pm on Saturday
- From 9am until 1pm on Sunday (at the FedBucks Improved Access Hub)
Southern Locality Improved Access GP Surgeries:
Patients registered with any GP Surgery within the Southern Locality will be able to access this service via the participating surgeries in their area. In the Southern Locality these surgeries are:
- The Hall Practice
- The Allan Practice
- The Misbourne Surgery
- The Ivers Practice
- Denham Medical Centre
- Threeways Surgery
- Southmead Practice
- Burnham Health Centre
- Stoke Mandeville Hospital
- Wycombe UTC (MIIU)
- FedBucks Stoke Poges
All appointments need to be pre-booked, either in advance or on the day.
How to book an Improved Access appointment
Ring your GP Surgery as normal. If you would like an Improved Access appointment, the reception staff will tell you where clinics are being held on what day, and the times of the available appointments. A convenient appointment will be booked for you. If you use this service, it is very likely that you will be seen by a clinician from another surgery and not your own GP. The receptionist at your GP surgery will be able to provide details on this service to help you book an appointment. You will currently only be able to book the improved access appointments by speaking to your own GP practice during working hours.
This is NOT a walk in service – if you need urgent medical advice after 6.30pm, please phone NHS 111. NHS 111 will enable you to talk to a GP and book an urgent GP appointment if necessary.
You can also use our local online symptom checker, Health Help now (http://bucks.healthhelpnow.nhs.uk/) to help to find the right service in Buckinghamshire for your health needs.
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc., will require longer than a routine appointment.
These examinations do not form part of NHS Services, you will be charged for any such examination.
Please check the fee chargeable page here before arranging any such examination. Please inform the receptionist when arranging such appointments.