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THANK YOU to all 106 patients who took the time to respond to our recent survey about the repeat prescribing process. Your feedback is invaluable in helping us improve our services. In this article, we'll share the key findings and outline the steps we're taking to address your suggestions.
It's important to note that the repeat prescribing process involves three key parties: the patient, the practice, and the pharmacy. Some of the feedback received related to timescales for medications being dispensed and out-of-stock items at pharmacies. While these issues can certainly cause frustration, they are often outside the direct control of the practice. Nevertheless, we appreciate the upset this causes and are committed to working with our pharmacy partners to improve the overall experience.
Online Ordering: 73% of respondents find ordering prescriptions online to be the easiest aspect of the process.
Collecting from Pharmacy: 62% find collecting prescriptions from the pharmacy straightforward.
Process Understanding: Only 14% of respondents find understanding the repeat prescribing process easy, suggesting we need to provide clearer information.
Several recurring themes emerged from your comments:
Process Clarity: Many patients would like a clearer explanation of how the repeat prescribing process works, including when to reorder
Coordination of Medications: Some patients with multiple medications find their prescriptions running out at different times, creating multiple trips to the pharmacy.
Batch System (Repeat Dispensing) Challenges: Some patients expressed frustration with the repeat prescription system when medications are needed at different intervals.
Based on your feedback, we're committing to the following improvements:
Creating a FAQ Guide: We'll develop a comprehensive guide explaining the repeat prescribing process, addressing the most common questions and concerns.
Medication Coordination: We'll review our processes to better align medication renewal dates where possible.
Process review: We will be reviewing the complete repeat prescription ordering process to ensure that patient requests are viewed and received by the most appropriate clinician in the most timely way
We'll share an update on our progress in next month's newsletter. Thank you again for your valuable feedback and patience as we work to improve our services.
We're thrilled to announce that Dr. Kieran McCartney Patel will be joining our permanent team on GPs at the at Hall Practice.
Many of you will recognise him already, and for those who don't, we're confident you'll find him a valuable addition to our team.
We're excited to have him continue his journey with us and strongly recommend him to all our patients.
I joined the Hall Practice in February 2024 as a GP registrar and am delighted to be carrying on at the practice as a salaried GP from March 2025.
I work Mondays, Wednesdays and Thursdays.
I support patients by seeing everyone from the very youngest to the very oldest and whatever their problem might be. I like to build strong, lasting relationships with my patients, promote their independence though focussed education and work collaboratively with them for the long term.
Outside of work I am part of a local amateur dramatics group which produces several shows a year including a Shakespearean play in the summer and a more modern one in the autumn/winter.
The NHS offers free breast screening to women aged 50 to 71 every three years. This screening is crucial as it helps detect breast cancers early, when they are easier to treat, potentially saving thousands of lives each year.
In England, the NHS has launched a new campaign to encourage more women to attend their screenings, as early detection significantly improves survival rates. If you're eligible and haven't received your invitation by the time you're 53, contact the local breast screening service at Wycombe Hospital for assistance.
Screening units do not offer drop-in screening on request. Breast screening for women aged 50-70 is by appointment only. Invitations for screening are sent automatically to women up until their 71st birthday. Women aged 71 or over can contact their breast screening unit to make an appointment every 3 years. Women with breast symptoms should see their GP.
During pregnancy, several vaccines are recommended to protect both mother and baby. These include:
If you have questions or concerns about these vaccines, please contact your GP or midwife for advice.
Bowel cancer screening is a free, at-home test for people aged 50 to 74 in England, aiming to detect bowel cancer early by checking for hidden blood in a stool sample.
If you're eligible and haven't received your test kit, contact the free bowel cancer screening helpline on 0800 707 60 60 for assistance.
The NHS is offering a COVID-19 Spring Booster to eligible groups, including adults aged 75 and over, residents in care homes for older adults, and individuals with a weakened immune system.
This booster is crucial for maintaining protection against COVID-19, especially for those most vulnerable.
The programme runs from 1 April 2025 until 17 June 2025. We will soon be sending invitations to our eligible patients to book an appointment at The Hall Practice.
Please look out for these invitations, and if you have any questions, feel free to contact us.
The NHS App makes it easy and convenient to manage your prescriptions from home.
You can request repeat prescriptions at any time, view your prescription history, and even nominate a pharmacy for collection.This reduces errors and ensures your medication is ready when you need it.
Simply download the NHS App, log in, and select "Request repeat prescriptions" to get started. If you have any questions or need help, contact our surgery for assistance.
The NHS Pharmacy First Service is designed to improve access to healthcare through your local community pharmacy. This initiative allows pharmacists to manage seven common health conditions without needing for a GP appointment.
Patients can receive advice and treatment for:
How to access the service:
What Pharmacies Can Do:
The Pharmacy First Service aims to reduce pressure on GP surgeries and provide quicker access to treatment for minor health issues. This means you can get the care you need more conveniently. For more information, please check with your local pharmacy.
Patients are now able to have blood tests done at The Hall Practice.
To book your appointment, please call 01494 419230 between 10 AM and 12 PM, Monday to Friday.
When calling, make sure to provide your NHS Number.
Please note that you should not call the surgery to book or cancel these appointments. This service is run by FedBucks and not The Hall Practice.
